Application Support Developer

We are looking for a full-time experienced Application Support Developer to proactively and reactively diagnose and troubleshoot application problems raised by our customers. You will be a champion application troubleshooter, naturally proactive, and passionate about Healthtech.

The role is a key part of the Support Team who is responsible for providing a high-quality service 24/7 to our customer base. This involves both pro-active mechanisms such as monitoring systems and service reviews whilst maintaining the ability to quickly respond to any problems.

What the job involves: Key Responsibilities

  • Support and development of our application ecosystem
  • Maintain a good understanding of our customer’s business practices/procedures, business drivers, and culture.
  • Problem solve and bug fix at a code level
  • Deliver efficient and re-usable code
  • Spec out and deliver customer application enhancements
  • Maintain an understanding of new Alertive product development and projects
  • Keep up to date with new technology trends and development
  • Manage access and control of Alertive infrastructure and systems
  • Continually drive forward and improve any monitoring systems
  • Assist with application configuration and upgrades
  • Help develop procedures and documentation

Requirements

  • Working knowledge of HTML, CSS, JavaScript (react.js & typescript experience advantageous) and database technologies
  • A problem-solver who is able to systematically think through the facts, diagnose the situation, and find accurate and workable solutions in potentially pressurised situations.
  • A proficient level of technical proficiency and ​exposure to cloud-based systems such as Azure/AWS would be beneficial
  • Experience in supporting over the entire software development lifecycle
  • Strong communication skills and experience of speaking with customers

Benefits

Salary up to 30K depending on experience.

The minimum holiday requirement is just a start point. We know time off is important, so we have 25 days, plus bank holidays and one extra for your birthday!
We also have a range of benefits internally including health, wellbeing, and spending!

Our Location

Alertive is headquartered in Derby and we operate as a remote team enabling talent from all over the UK to join our mission.

Occasional travel to Derby would be expected to join in and be part of the team culture.

Check out life at Alertive and our up to date news on our page. LinkedIn.

We believe diverse perspectives, backgrounds and skills make a better company. We’re keen to recruit people from a range of backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion.

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